If you are accepted to a brief, these are the emails you will receive during the brief. These also post as a message in your brief chat, so if you miss the email you can still find the same update inside Cohley. Please note, it is the Creator's responsibility to stay on top of deadlines and check the platform for any unread messages.
1. Congrats! You've been accepted to BRAND's Brief
This email reminds you to check your messages to see if the brand has asked any follow up questions prior to shipping product. Please make sure your address is correct and update if necessary.
2. Content due to BRAND in 5 days
This email sends you a reminder of the deadline. If you receive this email and still haven't received product, please make sure to let the brand know via Chat. You will not be penalized for being late if you haven't received product yet.
3. Upload your content now for BRAND
A second reminder, sent two days before your content is due if you still haven’t uploaded. If something is holding you up, tell the brand in the brief chat before the deadline rather than after it.
4. WARNING: Content is late for BRAND
Missing the content deadline is a violation of the terms and conditions you agreed to when you applied for the brief. Not submitting content by the brief deadlines will lead to reduced or voided compensation and Cohley account termination. Please contact BRAND in the Cohley chat ASAP to give them an update. It will be up to the brand’s discretion if they’ll accept late content and honor the original compensation terms.
If you've already communicated a new deadline with the brand, and they've approved the extension, you can ignore this email. If you and the brand have decided on a new date to submit content, your account will not be penalized.
5. Action Required: Upload your content
This will be sent to you if you haven't uploaded your content yet and the brand is requesting it to be uploaded to Cohley.
6. You submitted! Now what?
This is a confirmation that your content has successfully uploaded. If the brand requires a social post, please wait for them to approve the content before you go live.
7. BRAND has reviewed your content!
Sent once the brand has reviewed what you submitted. Log in to see what was accepted and to check the chat for any change requests.
8. Action Required: Add post link
Content has been accepted and it's time to post on social. Please do not post without reviewing the chat section first and making sure your caption was approved and includes the correct @ mention and hashtags.
9. You Posted! Now What?
Sent once you’ve added your post link to the brief. It confirms the post is associated with the brief and that performance data will start coming in — keep the post live.
10. That's a Wrap!
The campaign is complete and payment will be sent 30 days from the content due date (If it's a UGC only Brief) OR the content live by date (If it's an Influencer Brief that requires a social post)
11. Whoops! You're not done yet
If a brand moves you back out of Completed because something is still outstanding, you'll get this email and a matching message in your brief chat. Check the chat to see what the brand still needs, finish it, and you'll be moved back to Completed.
12. Check Your Messages
This will be sent to you any time a brand sends you a message in the chat section. The brand's message is included in the email itself, so if you can't find the chat it was sent from, you can read the full message in that email.
Not receiving any Cohley emails — even with spam/junk cleared?
If a message to your email once bounced, your address may have been added to our suppression list, which stops all further emails until it’s cleared. If you’ve checked your spam/junk folders and updated your filters and still get nothing, email support@cohley.com — the team can check the suppression list and re-enable delivery. You’ll always still see updates as in-app notifications when you’re logged into Cohley.