Every brief has a built-in chat between you and the brand — that’s the right place for any brief-specific questions. The only exception to this is a Seeding brief. All information is made available to you via the brief and the automated messages provided from Cohley.
How to send a message
- Open the brief from your Applied or Active briefs tab
- The chat appears on the brief itself
- Send your message — the brand gets a notification
You can also send files (photos, videos, screenshots) in the chat if it helps explain what you’re asking.
What to expect
Brands typically respond within 2 business days. Cohley Support can’t speak for a brand on brief-specific questions (creative direction, what to include/exclude, approving what you’re planning) — only the brand managing the partnership can do that.
If the brand doesn’t respond
Especially with a deadline approaching, email support@cohley.com with your name, the brand name, and the brief name. We’ll nudge the brand and help you figure out next steps.
Heads up: some chat messages are automated
Not every message in your brief chat is from the brand directly. Cohley sends automated notifications for things like product or concept changes — details for those live in your application:
Completed briefs
If a brand sends you a message on a brief that’s already in your Completed tab, you can still respond. Open the brief from the message notification (in-app or email), and the chat will be there.