Need to step away from Cohley? Whether you want to permanently delete your account or just take a break, we can take care of it for you. Here's how — plus a couple of quicker options in case a full deletion isn't actually what you're after.
Before you go — a couple of quicker fixes
If you don't truly want to delete your whole account, one of these might be all you need:
- Getting too many emails? You can dial these down yourself — see How do I control my email preferences?
- New email address? No problem! Go to My Account to edit your email
- Want to remove or swap a connected social account? You don't have to delete your Cohley account to do that — see How do I connect or update my Instagram, TikTok, or YouTube account on Cohley? and My Accounts
How to request account deletion or deactivation
There's no self-serve "delete account" button — we handle these requests directly so we can do it properly and securely. Just email us and we'll take it from there:
- Email support@cohley.com from the email address associated with your Cohley account (this helps us confirm the request is really you).
- Let us know whether you'd like to permanently delete your account or temporarily deactivate it, so we apply the right one.
- That's it — our team will take care of the rest and confirm once it's done.
If you have an active brief in progress, let us know in the same email so we can advise on wrapping it up first.
What happens to your data
Cohley takes data privacy seriously. We're SOC 2 certified, so your information is handled to rigorous security standards, and we honor data-deletion requests in line with privacy regulations such as the GDPR and CCPA. When you ask us to delete your account, we remove your personal data from our systems.
Please note that permanent deletion can't be undone — your profile, portfolio, and brief history will be removed. If you think you may want to return later, ask us about deactivating instead.